Tumbaco, Cumbayá, and Quito and its valleys

The IT support your company needs to keep operating without interruptions

We help SMBs, offices, corporate groups, and critical operations keep technology stable, secure, and available. We are based in Tumbaco and respond with remote and on-site support, clear SLA coverage, and national reach.

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years supporting companies through technology

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implementations, maintenance, and improvement projects

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response time for critical incidents in Quito and its valleys

Coverage and service levels

Local presence in Quito and its valleys, national support, and SLA management

  • Priority response for critical incidents
  • Remote support in minutes and on-site visits based on SLA
  • Ticketing, priority handling, and availability follow-up

Where we are and who we serve

Tumbaco Cumbayá SMBs Corporate Multi-site National coverage

We support SMBs, offices, retail locations, corporate groups, and operations with multiple sites that need a nearby provider in Quito and its valleys plus support capacity across Ecuador.

Arka engineer working on server rack
Arka technician performing specialized maintenance
Arka professional monitoring technology operations

Services

Integrated solutions for business continuity

Enterprise IT support

Help desk, preventive and corrective maintenance for users, devices, and servers.

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Secure networking and security systems

Network implementation, VPN setup, and surveillance systems for protected operations.

Assess infrastructure

IT outsourcing and cloud operations

Infrastructure management, backups, and continuous monitoring for 24/7 continuity.

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Engagement models

Flexible options based on your support needs

Monthly service

Ongoing support, maintenance, updates, and monitoring.

Project-based

Specific implementation with defined scope, deliverables, and timeline.

Annual maintenance

Preventive checks, adjustments, and scheduled technical support.

IT outsourcing

Full infrastructure operation with continuous expert management.

Case studies

Measurable outcomes in continuity and operations

IT Support

Enterprise service desk modernization

Faster critical incident response and stronger operational continuity.

Security

Secure network and VPN rollout

Network segmentation and secure remote access with better risk control.

Cloud

Infrastructure modernization

Phased cloud migration improving uptime, resilience, and security posture.

Organizations we support

We work with SMBs, corporate teams, and operations that need fast response

From Tumbaco we support organizations across Quito and its valleys and other cities in Ecuador with technical support, SLA follow-up, and continuous guidance.

Client Trujillo
Client Mascan
Client MaSa
Client Incvom
Client Las Uñas
Client Alexa Tej
Client Givintree
Client Bigpets
Client Prove
Client Trujillo
Client Mascan
Client MaSa
Client Incvom
Client Las Uñas
Client Alexa Tej
Client Givintree
Client Bigpets
Client Prove

Arka in action

Real infrastructure, real team, real outcomes

Server rack implementation
Critical infrastructure deployment and organization
Technical service in electronics lab
Specialized diagnostics and maintenance
Operations monitoring in office
Daily monitoring and technology operations management
Arka Technology building front
Local presence and professional service in Ecuador
Arka technical support and service
Close technical support focused on continuity and service quality

Arka Method

A clear process to keep operations stable and secure

01

Assessment

We assess infrastructure status, risk profile, and business priorities.

02

Technical plan

We define action plan, SLA levels, response times, and ownership.

03

Implementation & QA

We execute improvements and validate security and performance controls.

04

Continuous optimization

We monitor KPIs, prevent incidents, and improve service quality over time.

Specialized unit

Danarka: administrative and accounting software for companies and SMBs

Danarka is our business management platform with electronic invoicing, inventory, accounts receivable/payable, and cloud accounting modules.

Danarka Software interface on mobile device
Electronic invoicing Inventory Accounts receivable/payable Accounting
  • Danarka SAC Desk and Danarka SAC Web
  • Danarka POS Web for small businesses and entrepreneurs
  • Digital signature services, onboarding, and specialized support
Explore Danarka

FAQ

Key answers before we start

Do you provide 24/7 support?

Yes. We design support coverage for critical operations with extended coverage, defined priorities, and SLA-based response times.

What type of companies do you serve?

We support SMBs, offices, retail locations, corporate groups, and companies with multiple sites that need close support in Quito and its valleys plus national coverage.

How does a new service start?

We begin with a technical and business assessment. Then we define scope, timelines, service levels, ownership, and the implementation roadmap.

Contact

Book an assessment with a team that knows your area and your operation

Tell us what you need to solve and we will share an initial assessment with scope, estimated timelines, service levels, and technical recommendations for your company.

  • Email: soporte@arkatec.com.ec
  • Phone: +593 97 932 3511 / +593 99 739 3146
  • Location: Tumbaco, Guayaquil E3-98 and Pasaje E3B
  • Coverage: Tumbaco, Cumbayá, Pifo, Puembo, Quito and its valleys, plus national support
  • We serve: SMBs, offices, retail locations, corporate teams, and branches
  • Hours: Monday to Friday, 8:00 am - 6:00 pm
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